PROCEDURES

Online Learning

Mental Health Wellness LLC offers a variety of online, self-directed courses through the Kajabi learning platform. All student course responses are confidentially stored on Kajabi, unless the student chooses to share outside the course, for instance, in a course-affiliated private Facebook group.

Purchases are processed through Kajabi using Stripe, PayPal, Afterpay, and Klarna. Once a course is purchased, students can log in and begin. Some courses require books, which students must obtain independently. Upon purchase, the student's email is added to Mental Health Wellness's email campaign program; however, this email is never shared. Students can opt out of emails at any time but must remain on the course roster to access the course and receive important updates.

Confidentiality Policy

Mental Health Wellness LLC is committed to protecting the confidentiality of information related to course trainees. This includes the identity of trainees and the information and materials they submit. Our confidentiality policy ensures that such information is securely maintained and only shared with the student's consent.

Refund Policy

Upon purchasing a course, students gain access to all lessons. Our system tracks logins and lesson access. Due to past misuse, we have implemented a strict refund policy. If the first lesson does not meet your expectations, you may request a refund within 7 days of purchase (minus processing fees), provided no other content has been accessed. For assistance with the learning platform or course content, contact your course instructor via email at [email protected].

Grievance Policy

Students with grievances should first discuss their concerns with Jessica Taylor, the course instructor and owner of Mental Health Wellness LLC. If a satisfactory resolution cannot be achieved, students may file an official complaint with the governing bodies overseeing coach certification. Jessica Taylor is a Board Certified Coach (BCC) through the Center for Credentialing and Education (CCE). Contact information for these governing bodies will be provided upon request.

Disability Accommodations

Individuals with disabilities who require accommodations are encouraged to contact us via email to begin the process. We are committed to providing appropriate accommodations in accordance with legal requirements.

Contact Information

For any inquiries or assistance, email Jessica Taylor at [email protected].